Privacy Policy

Personal Data Collected

When using the Website, particularly through contact forms, the following personal data may be collected: • first name • last name • company name • professional email address • phone number This information is voluntarily provided by the user when filling out a form on the Website.

Purpose of Data Collection

The personal data collected is used to: • respond to requests submitted through the Website forms • contact users regarding their information requests • manage and follow up on business communications • improve the services provided by ITycom

Legal Basis for Processing

The processing of personal data is based on: • the user's consent when submitting a contact form • ITycom’s legitimate interest in responding to requests and managing relationships with professional contacts

Storage and Recipients of Data

Data collected through the Website forms is stored in the customer relationship management (CRM) tool Zoho CRM used by ITycom. This data is intended exclusively for ITycom’s internal teams and is not sold or transferred to third parties.

Transfers of data outside the European Union

Some of the tools used by the Website (in particular Google Analytics, Google Ads and Zoho CRM) may involve a transfer of personal data to countries located outside the European Union, in particular the United States. These transfers are governed by the European Commission's standard contractual clauses or by any other mechanism recognized as providing an adequate level of protection within the meaning of the GDPR.

Data Retention

Personal data is retained for a maximum period of 3 years after the last contact with the user, unless a longer retention period is required by law.

Data Security

ITycom implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

User Rights

In accordance with the General Data Protection Regulation (GDPR), users have the following rights regarding their personal data: • right of access • right to rectification • right to erasure • right to object • right to restriction of processing • right to data portability To exercise these rights, you may contact: ITycom Email: contact@itycom.com Address: 213 A rue de Gerland – 69007 Lyon – France Users also have the right to lodge a complaint with a data protection supervisory authority.